Changed your mind?
Paddleboards
We provide a 14 day cooling off period if you want to return your product unused.
The product must be returned in its original packaging and be in a condition suitable for resale.
Should you choose to return your new product, you will only have to pay for the return of your board; either at your own cost or we can deduct a cost of $80 (per package) from your refund and arrange a collection.
Please note this is for standard Metro addresses only, higher charges may apply to addresses in Remote areas, where our courier will charge more to collect from. We can obtain a quote - Please check with us at the time of your return enquiry.
Please note; although our official policy is 14 days, we do appreciate that given the nature of Paddleboarding, the boards can be packed away and not used until a long time after purchase. Therefore if the board is in new condition we may agree to returns on purchases made outside the 14 days on a discretionary basis. Our decision on this will be final and is non-negotiable.
Accessories & Other Items
We provide a 14 day cooling off period if you want to return your product unused.
The product must be returned in its original packaging and be in a condition suitable for resale. Should you choose to return your new product, you will need to pay to return this to us.
If there is a fault with the item, this will be dealt with under the warranty.
Please contact us for the return address and instructions.
Something wrong?
If you have received the wrong item, please let us know straight away so we can get this resolved!
Whilst we do take care to pick and pack what you have ordered, we are human and sometimes make mistakes.
We will cover return costs on the rare occasion this might happen.
Something not working?
We do provide a 1 year manufacturing warranty, so if something is not working as expected, please let us know. It could be that there is a knack to getting it working right - or it could be a fault. Providing a few details will help us work this out and help you get back out on the water paddling quickly.
For full details on what is covered by the warranty and how to make a claim, check out the Warranty information page.
Parcels Returned to Sender
If any parcels are returned to sender because they have not been collected from the local pick up point in the specified time, or the package is refused, a charge of $27.50 per package will be made for each return. This will be deducted from the refund issued for the returned goods.
*Due to the size of the packages and costs that we incur, unfortunately, we do have to pass this charge on.
Modified on: Fri, 18 Feb, 2022 at 10:41 AM
We know that sometimes things go wrong so we provide a one year warranty on the board and all parts and accessories in our packages. This means you are covered for any manufacturing faults on all parts for up to a year from purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If a product is found to be defective by Aquaplanet, they will take the appropriate action, as required by law.
Only products purchased directly from the Aquaplanet website and from Authorised Aquaplanet resellers. Warranties cannot be transferred.
The warranty is void if any modification or alteration has been made to the product without authorisation from Aquaplanet in writing.
If a repair or replacement has taken place, the Warranty only applies for the remainder of the period from the original purchase date.
Repairs will be completed subject to available parts. We will do our best to match the original product, but we cannot guarantee that you will receive the exact product back.
If you have not purchased directly from Aquaplanet, any warranty claims must be supported by the original purchase receipt, clearly identifying the Authorised seller.
If a defect is found in the materials or craftsmanship, we will complete a repair, free of charge or replace at our discretion.
This warranty is in addition to and does not affect your legal rights under laws.
Paddles
The following is not covered - damage caused by impact with objects, falling on the paddle, paddle sinking, breakage or damage to the mechanism due to improper use, normal wear and tear or damage form use outside the intended purpose
Bag
The following is not covered - fading, tears, rips, holes caused by abuse or excessive strain. Zip damage from improper care, normal wear and tear or damage from use outside of its intended purpose
Fins & Leashes
The following is not covered - damage caused by use in surf zones, impact with objects or normal wear and tear or damage from use outside the intended purpose
Send your request in writing to support@aquaplanetsports.com.au, stating your order number, full name and address and providing proof of purchase.
Please include a picture or video detailing the nature of the issue for which you are making the claim.
The claim will be reviewed by our product team, to establish if the damage is covered by the terms of our warranty. If the damage is deemed to be as a result of misuse or wear and tear, you will be informed and Aquaplanet will not have any further responsibility to repair this.
If the damage is covered by the warranty, we will endeavour to repair or replace as per our warranty terms.
We provide a 14 day cooling off period if you want to return your product unused. The product must be returned in its original packaging and be in a condition suitable for resale.
Should you choose to return your new product, you will have to pay for the return of your board, with a trusted courier. The product must be received back in saleable condition. If there is a fault with the item, this will be dealt with under the warranty.
Returned items will be inspected on return and refunds will be processed within 14 business days.
Please contact us for the return address and instructions.
